Refund & Cancellation Policy

1. General Principle

Tech Youth provides customized and professional Services that may require the allocation of personnel, time, resources, infrastructure, licenses, and third-party services. Because work may begin shortly after an order or project is confirmed and is often customized to the individual requirements of each client, eligibility for a refund depends on the nature of the Service, the applicable agreement, and the stage of work completed at the time a cancellation request is received.

Nothing in this Refund Policy limits any mandatory refund, cancellation, or consumer rights that may apply under applicable law.

2. Consultations

2.1 Free Consultations

Free consultations are provided at no charge. Accordingly, no refund is applicable to a free consultation.

2.2 Paid Consultations and Discovery Sessions

For paid consultation, discovery, strategy, or similar sessions:

• A full refund may be available when the session is cancelled at least 24 hours before the scheduled time.
• Cancellations made less than 24 hours before the scheduled time may be non-refundable.
• If the session has already commenced or has been substantially delivered, the payment will generally be non-refundable.

Where appropriate, we may consider exceptional circumstances on a case-by-case basis.

3. Project Work and Deposits

For customized project-based Services, refunds may be determined based on the stage of work completed at the time of cancellation.

The percentages above are general guidelines and do not override a specific written project agreement, statement of work, milestone schedule, or other contractual arrangement. When determining a refund, Tech Youth may consider:

• Work completed;
• Deliverables already provided;
• Development, design, consulting, or support hours performed;
• Project resources allocated;
• Third-party costs incurred;
• Non-refundable commitments made on the client's behalf;
• Milestones reached;
• Work already approved or accepted; and
• Other relevant circumstances.

All cancellation and refund requests must be submitted in writing. Tech Youth will make reasonable efforts to calculate completed work and applicable deductions in good faith. Upon reasonable request, we may provide an itemized explanation of the calculation, subject to confidentiality and applicable contractual terms.

4. Subscriptions and Support Plans

4.1 Monthly Plans

Monthly subscription or support plans may generally be cancelled at any time. Unless otherwise stated in your agreement:

• Cancellation will take effect at the end of the current billing period.
• You will generally retain access to the applicable Services until the end of the paid billing period.
• Partial-month refunds will not generally be provided.
• This provision does not limit any refund rights required by applicable law.

4.2 Annual Plans

Annual subscription or support plans may be eligible for a pro-rata refund for full unused months, subject to the terms of the applicable agreement. Where an early-cancellation fee has been expressly disclosed in the applicable agreement, order form, or subscription terms, the applicable fee may be deducted from the refund. Partial unused months may not qualify for a refund unless otherwise agreed or required by applicable law.

5. Third-Party Costs

Certain project or service expenses may be incurred through third-party providers on behalf of a client. Examples may include:

• Domain registrations;
• Software or technology licenses;
• Cloud hosting or infrastructure;
• Stock images, fonts, templates, or other digital assets;
• Application marketplace or app store fees;
• Third-party APIs and services;
• Paid plugins or subscriptions; and
• Other third-party products or services.

Third-party costs that have already been purchased, activated, consumed, or committed on your behalf are generally non-refundable, unless the applicable third-party provider issues a refund or applicable law requires otherwise.

6. How to Request a Refund or Cancellation

All refund and cancellation requests should be submitted in writing to:

Email: techyouth.ai@gmail.com
Phone: +977 9763428769

Please include the following information:

• Your full name;
• Project, subscription, order, or invoice reference;
• Date of purchase or payment;
• Reason for the cancellation or refund request;
• Relevant project or deliverable status;
• Supporting documentation or information, where applicable; and
• Any other information that may assist us in reviewing your request.

We may request additional information where necessary to verify the request or determine the applicable refund amount.

7. Refund Processing

If a refund is approved, we will generally issue the refund to the original payment method used for the transaction. Approved refunds are generally processed within 7–14 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment processor, or other financial institution. Where a refund cannot reasonably be issued to the original payment method, we may contact you to arrange an alternative lawful method of reimbursement.

8. Non-Refundable Services and Work

Unless otherwise required by applicable law or expressly agreed in writing, payments may be non-refundable where:

• The applicable Service has already been fully performed;
• A deliverable has been completed or substantially completed;
• Work has already been approved or accepted;
• Third-party costs have already been incurred;
• Resources have been specifically allocated or committed to the project;
• The cancellation occurs after a material project milestone has been completed; or
• The applicable agreement expressly identifies the payment as non-refundable.

9. Disputes and Refund Review

If you believe that a refund has been incorrectly denied or calculated, please contact Tech Youth using the contact information provided in this policy. We encourage clients to contact us first so that we can review the circumstances and attempt to resolve refund or cancellation disputes amicably and in good faith before either party initiates formal proceedings. Nothing in this Refund Policy limits or excludes any rights, remedies, or protections that cannot lawfully be limited or excluded under applicable law.

10. Changes to This Policy

Tech Youth may update or modify this Refund & Cancellation Policy from time to time to reflect changes to our Services, business practices, contractual arrangements, or applicable legal requirements. The version of this policy in effect at the time of your purchase or order will generally apply to that transaction, unless otherwise required by law or expressly agreed in writing. Any updated version will be identified by its revised "Last Updated" date.

11. Contact Us

For refund requests, cancellation requests, or questions regarding this policy, please contact:

Tech Youth Pvt. Ltd.
Email: techyouth.ai@gmail.com
Phone: +977 9763428769

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